Conniston Care Limited, often referred to as (We/Us) in this policy, recognise our obligations under data protection legislation and we are committed to preserving the privacy of your personal data.
This Privacy Notice explains what happens with any personal data we gather from you in relation to:
your use of this website,
your contract with us, e.g. your residency contract with us,
any enquiries or information you submit to us.
You should read this Privacy Notice so that you understand how we will handle your personal data.
Our aim is to only use and hold your personal data in ways that you would reasonably expect us to.
We reserve the right to amend this Privacy Notice from time to time. If we amend this Privacy Notice, we will make you aware of this via updates posted on our website.
If you have any questions regarding this Privacy Notice or how we process your personal data please contact our Data Protection Officer at the following email address: info@connistoncare.co.uk
Who we are
We are Conniston Care Limited based at The Dairy, Criftin Enterprise Centre, Oxton Road, Epperstone, Nottinghamshire, NG14 6AT. Our registration number with the Information Commissioner's Office is ZA180896.
How do we collect your personal data?
We may collect personal data about you from the following sources:
What personal data do we gather about you?
Personal data represent any information about an individual from which that individual can be identified. They do not include data from which an individual cannot be identified, for example, anonymised data.
The types of personal data we may collect, use, store and transfer in relation to you may consist of the following:
| Data Subject | Type of Personal Data | Separate Category Data |
| Website visitor or website user |
IP address, e-mail address, telephone number | N/A |
| Resident | Name, address, telephone number, date of birth, next of kin | Health records, racial/ethnic details, religious beliefs |
| Individual making enquiries or/ submitting information | Name, address, e-mail address, telephone number | N/A |
How do we store your personal data and keep it secure?
We use reasonable and up to date security methods to:
All personal data you provide to us are stored on our secure servers and in secure filing systems.
We have in place policies, procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction including procedures to deal with a security breach.
We will ensure your personal data are only accessible by those who need to see it for their specific role.
We will only transfer your personal data to a third party if (a) it is deemed necessary to fulfil our support, obligations and services to you and (b) that third party agrees to comply with our procedures and policies or if they have put in place equivalent policies and procedures of their own.
How and why we will use your personal data?
We will usually only process your personal data where:
Where the legal reason for processing is the performance of a contract with you, if you do not provide relevant personal data we will not be able to fulfil our contractual obligation(s) to you and this may have a detrimental impact on you.
How do we keep your personal data accurate?
We will keep the personal data we store about you accurate and up to date.
We will take every reasonable step to erase or rectify inaccurate data without delay.
Please tell us if your personal details change or if you become aware of any inaccuracies in the personal data we hold about you.
We will contact you if we become aware of any event which is likely to result in a change to your personal data.
How long will we keep your personal data?
We will not keep your personal data for longer than is necessary for the purpose(s) for which we process them.
This means that data will be destroyed or erased from our systems when they are no longer required.
For guidance on how long certain data are likely to be kept before being destroyed, contact our Data Protection Officer.
What rights do you have in respect of your personal data?
You have the right to:
If you wish to exercise any of the rights set out above, you must make the request in writing to our Data Protection Officer. Please note, some of these rights are restricted in some circumstances.
Automated decision-making
We do not conduct automated decision making (including profiling) in connection with your personal data.
Who will have access to the data we hold?
Our personnel who need to access your personal data will view it in order that we can provide our services to you.
All of our personnel have received data protection training and understand the need to keep your personal data confidential and to use them only for legitimate purposes.
IMPORTANT: As a matter of course, we do not sell or rent personal data which you provide to us. Equally, we will never purchase data from third parties as part of day-to-day operations.
However, we may disclose your personal information to third parties:
If your personal data are provided to any third parties, you are entitled to request details of the recipients of your personal data or the categories of recipients of your personal data.
We carry out due diligence on our service providers/group companies/other third parties and make sure we have a contract with them which satisfies the requirements of data protection legislation.
Apart from the situations referred to above, we will not disclose your personal data to a third party without your consent unless we are satisfied that they are legally entitled to access your personal data.
Transferring your data outside the European Economic Area (EEA)
We will not transfer your personal data outside the EEA unless such transfer is compliant with data protection legislation.
This means that we cannot transfer any of your personal data outside the EEA unless:
Cookies
Our website may use cookie based tracking software to record the traffic coming to our site.
No personally-identifiable information from the users of the site is captured and the process is intended to restrict checking to items such as browser type, screen resolution and time of visit along with the pages of our site which were visited.
We collect these data to help improve user experience whilst visiting our site.
By continuing to use our website, you hereby give consent for Conniston Care Limited to continue to use and store cookies on your computer for reasons outlined above.
If you do not agree to this, please change your cookie settings within your web browser to disallow cookies.
Right to make a complaint
If you have any issues with our processing of your personal data and would like to make a complaint, you may contact our Data Protection Officer or the Information Commissioner's Office on 0303 123 1113.